Students As Customers Policy Shows Promise

 

Treating students as “valued customers” helps to improves outcomes
A new report from the Center For American Progress outlines a process for “service blueprinting” in higher education, a process that will facilitate collaboration between key university administrators in order to create a “customer experience” for students that meets their needs for flexible schedules, offers marketable skills, and helps them complete their degrees quickly and cost-effectively.  
americanprogress.org